Preorder & Shipping FAQ

We want your Poppet Locks experience to be as smooth and sparkly as our products. If you've ordered a preorder item, here's everything you need to know.

What is a preorder item?

Some of our most-loved products — like our Faves Glitter Gel Sets, Glitter Wax/Balm Sets, Edge Control, and Glitter Gels — are available to order before they arrive back in stock. These are clearly labelled in the product title with PREORDER and an expected arrival window (e.g. Late July or August).

Ordering a preorder item secures your stock before it sells out — but please note it will not ship until the restock arrives.

When will my preorder / restock item ship?

Estimated ship windows are listed in the product title and description. Current windows are:

Late July restocks — expected to ship from late July 2026
August restocks — expected to ship from early August 2026

We'll send you a shipping confirmation email with tracking as soon as your order is dispatched. We'll keep you updated if anything changes.

I ordered a preorder item AND an in-stock item. What happens?

By default, mixed orders are held and shipped together once all items are available. This keeps your order in one parcel and avoids split shipping costs.

Want your in-stock items sooner? Contact us at hello@poppetlocks.com.au before your preorder ships and we can arrange to send your in-stock items separately. Please note an additional shipping fee may apply for the second parcel.

Can I cancel or change my preorder?

Yes — if your order hasn't shipped yet, reach out to us at hello@poppetlocks.com.au and we'll do our best to help. Once an order has been dispatched, our standard Returns & Refunds Policy applies.

How will I know when my order ships?

You'll receive an automated shipping confirmation email with your tracking number as soon as your parcel is on its way. Make sure to check your spam/junk folder if you don't see it.

What if my preorder is delayed beyond the estimated window?

We'll notify you by email if there's a significant delay. We do allow extra time so delays are rare, you'll always have the option to cancel for a full refund if the new timeframe doesn't work for you. Under Australian Consumer Law, you're entitled to a remedy if goods aren't delivered within the timeframe agreed at purchase.

Still have questions?

We're here to help! Email us at hello@poppetlocks.com.au and we'll get back to you as soon as possible.